IT Project Manager

Job Description

As a member of the Information Technology (IT) project management team, this role is responsible for project managing clinical and revenue cycle projects, to ensure on-time and on-budget delivery of healthcare information technology for The Christ Hospital Health Network(TCHHN). This role applies industry standard project management disciplines, practices and strategies to drive successful IT project outcomes aligned with TCHHN's short- and long-term business plans.

The IT Clinical Project Manager will ensure IT initiatives are strategically aligned with business objectives by managing multiple projects' scope, cost, schedule and quality. This role will apply ePMO standards as well as develop IT-specific policies and procedures standards where none exist. The Project Manager will report on project metrics and outcomes, as well as apply lessons learned to drive continued process improvement for future projects.

Responsibilities

Technology Project Management:

Manages IT, revenue cycle, and clinical system projects through planning, design, development, testing, conversion and go-live.

Establishes project direction, priorities and scope based upon corporate strategy; tracks status from inception to completion; manages changes accordingly

Provides project management, direction and team leadership for associated projects

Collaborates with project team members and internal/external partners to ensure customer needs are met by reviewing requirements, status and associated issues

Ensures consistent project management processes for assigned projects. Resolves conflicts as they arise

Develops project work plans to include business case, milestones, critical paths, effort, resource requirements and deliverables.

Leads project planning sessions with IT and customer resources.

Communicates expectations, status and risks to appropriate stakeholders

Tracks project deliverables using appropriate tools; ensures that required documentation is in place and goals are met

Monitors project progress and provides status reports as needed. Identifies and implements/recommends corrective action if the project goes off schedule

Evaluates success of projects by facilitating evaluations and assessing the results

Initiates timely communication of critical events that will affect schedule or budget

Manages project issues and scope, utilizing change control procedures and issue tracking tools. Assigns resources for issue resolution and change evaluation.

Resolves or assists in the resolution of conflicts within and between projects or functional areas; developing methods to monitor project progress.

Works closely with individual IT teams and IT managers on resource availability and project progress.

Creates project budgets and manages project costs.

Establishes tools and processes to maintain project documentation.

Ensures compliance with appropriate processes, policies and structures to manage IT projects, creating them when none exist.

Ensures data security team involvement to maintain compliance with federal and state regulations, including HIPAA.

Enforces appropriate quality controls to ensure technology supplier performance.

Applies knowledge of clinical operations to project planning and delivery.

Provides written and verbal project status updates.

Assists with process improvements within the EPMO and IT organization

Customer Satisfaction & Continuous Improvement

Demonstrates a professional attitude and ability to relate well with executive management, physicians, other care providers, patients, and others in the hospital community.

Proactively identifies improvement opportunities and implements solutions required to improve IT services related to project delivery.

Monitors customer satisfaction with IT services project delivery within the business and mitigates complaints about IT service quality.

Evaluates planned versus actual effort to drive improvement in future project planning estimates.

Identifies trends which negatively impact the ability to successfully deliver project outcomes and implements improvements.

Contributes to Project Process changes and project documentation tool creation / maintenance.

Leadership and Human Resource Management

Fosters a service oriented atmosphere of teamwork between the business and IT, and among IT teams.

Leads with excellent management skills, providing clear direction to the department while also functioning as an individual contributor.

Establishes credibility at all levels of the organization.

Acts professionally, demonstrating unquestionable integrity, credibility, business ethics and character.

Applies excellent communication skills with a demonstrated ability to connect with people on business needs, infrastructure issue resolution, projects and financial issues.

Delivers high levels of initiative, drive, and poise coupled with maturity, professionalism, flexibility, and patience.

Provides training and mentoring as needed.

General Project Manager Activities

Communicates, with demonstrated clarity and professionalism, the status of the project. Well-adept at tailoring status communication to all audiences, from the C-level executives to direct project resources. Leverages all methods of communication to keep stakeholders informed, escalates issues and suggests corrective action. Able to pre-empt major issues before they occur.

Schedule, facilitate and document all meetings; actively listen during the meeting; ensuring that meeting objectives are achieved and follow-up actions noted

Determine and document all stakeholders in a project RACI chart, project organizational chart or alternative

Guide and manage stakeholders through the EPMO Project Process

Manage and document scope

Manage and document the business and technical requirements

Manage and document budget

Ensure project remains within budget throughout the life cycle

Manage and document the schedule; build consensus on the schedule with all stakeholders and resources

Hold resources and stakeholders accountable for meeting the schedule and deliverables

Determine resource needs of the project; approach resource managers to communicate needs; adjust resourcing allocated, as needed

Listen to concerns of stakeholders and resources and address them as issues or risks

Report status to stakeholders at a consistent frequence

Oversee quality objectives of your project

Oversee all communications on the project

Manage all sign-offs

Manage changes to scope, schedule or budget in your project.

Oversee changes in accordance with the EPMO Change Management process

Capture lessons learned for your project; review lessons learned from previous projects when starting a new project

Manages risk in the project; logs all risks, prioritizes and develops mitigation actions

Recognize when corrective action is needed; escalate when appropriate

Communicate barriers to progress

Performs other duties as necessary or assigned by the Manager of the Enterprise Program Management Office and Executive Management Team.

Maintain project plans to reflect current state, phase, and health of the project

Report any issues or risks that impact project health

Update deliverables and time spent to reflect work remaining

Provide accurate status reports to stakeholders and executive

Financial Responsibilities

Develops and manages information technology project budgets, including capital and expense budgets.

Responsible for the financial health of the project. Responsible for ensuring project funding, creating purchase orders for projects, and tracking invoices.

Identifies and resolves in conjunction with IT Services Management any billing payment disputes with vendors in accordance with contractual payment dispute processes.

Prepares monthly project reports with actual and budgeted expenditures for the EPMO Director, EPMO Manager, and IT Management Team

Develops and prepares monthly variance analyses and forecasts of expenses and capital expenditures for assigned project portfolio.

Qualifications

KNOWLEDGE AND SKILLS (e.g. BSN required, MSN preferred.):

EDUCATION: Bachelor's degree in computer sciences, information systems, healthcare administration, business, or related discipline, required.

Graduate degree in computer science, information systems, healthcare administration, business or related discipline is preferred.

YEARS OF EXPERIENCE:

Three (3) to five (5) years or more experience managing IT projects in the healthcare provider environment.

Three (3) to five (5) years or more experience managing moderate to complex clinical system projects.

Three (3) or more experience implementing EMR systems and EMR upgrades in a hospital setting, Epic preferred.

Five (5) or more years clinical operations experience in a hospital and/or ambulatory health care setting.

Five (5) years or more experience working in a healthcare setting

Five (5) years or more experience working in a IT setting

Five (5) years or more experience working in a professional business setting

REQUIRED SKILLS AND KNOWLEDGE:

Comprehensive understanding of the project management life cycle

Understanding of managing and reporting project budgets

Strong, demonstrated experience in clinical, technical, and/or financial applications.

Excellent leadership skills with the ability to provide clear direction to dynamic project teams, IT leadership, peers, vendors and departmental resources while also functioning as an individual contributor.

Strong management skills in leading a combination of direct and/or indirect reporting relationships

Experience with associated regulatory requirements and issues common to the health care services industry.

Ability to manage several projects and tasks simultaneously.

Strong presentation skills with experience in presenting to Senior Levels of Management.

Basic understanding of technology systems and infrastructure

Excellent time management skills

Excellent organizational skills

Excellent written and verbal communication skills

Experience with full Microsoft suite and ability to learn new technology job tools tice in program management.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

PMP Project Management Certification - Preferred

About Us

For more than 130 years, The Christ Hospital been the beacon for exceptional healthcare in the Greater Cincinnati community. We're industry pioneers, always pushing the boundaries and reimagining the future of healthcare.



Our culture promotes collaboration, diversity and innovation. Together, as a team, we work tirelessly to enhance healthcare quality, accessibility and safety.