Mobility Services Lead - IT Infrastructure - Main - Full-Time - Days
- Req #: 12288
- Address: 2139 Auburn Ave
- City, State: Cincinnati, OH
- Zip: 45219
- Shift: Day
Job Description
The Mobility Service Lead will be responsible for administration of mobile devices including high-quality service delivery, device life-cycle management and IT/business collaboration. Working with the Endpoint/Mobility team, the Mobility Service Lead will develop plans, evaluate new technologies, and implement new enterprise solutions and best practices for mobile devices. The Mobility Service Lead will also oversee daily problem resolution and device order fulfillment.
Responsibilities
Function as the technical lead overseeing life-cycle management of the mobile devices supporting critical business functions at TCHHN. This management includes strategic planning, budgeting, service fulfillment, break/fix, and device refresh.
Work with the Endpoint Systems Lead Engineer to plan and facilitate software updates, implement device software licensing and updates and evaluate new technologies and solutions.
Serve as escalation point for mobile device issues.
Work with Endpoint/Mobility team members to ensure timely resolution of support tickets and service requests.
Identify areas for service delivery workflow and business process improvements.
Participate in an on-call rotation with mobility and endpoint management engineers.
Participate in IT Service Management processes.
Qualifications
KNOWLEDGE AND SKILLS:
EDUCATION: Bachelor's degree or relevant experience
YEARS OF EXPERIENCE: Minimum 7yrs experience supporting mobile devices in a multi-site, enterprise environment. Minimum 3+ years in a team leadership role.
REQUIRED SKILLS AND KNOWLEDGE:
Excellent knowledge/experience with mobile devices/operating systems (iPhone/iPad, Android)
Excellent knowledge/experience with Mobile Device Management solutions (Jamf, Workspace ONE, Intune)
Expert knowledge of computer or network systems hardware and software
Great communication skills (verbal & written) to work with novice to advanced users and in communicating technical concepts/information
Experience with technical documentation and the creation of technical documentation
Demonstrated mentoring and coaching skills
Intermediate knowledge of project management methodology
The Mobility Service Lead will be responsible for administration of mobile devices including high-quality service delivery, device life-cycle management and IT/business collaboration. Working with the Endpoint/Mobility team, the Mobility Service Lead will develop plans, evaluate new technologies, and implement new enterprise solutions and best practices for mobile devices. The Mobility Service Lead will also oversee daily problem resolution and device order fulfillment.
Responsibilities
Function as the technical lead overseeing life-cycle management of the mobile devices supporting critical business functions at TCHHN. This management includes strategic planning, budgeting, service fulfillment, break/fix, and device refresh.
Work with the Endpoint Systems Lead Engineer to plan and facilitate software updates, implement device software licensing and updates and evaluate new technologies and solutions.
Serve as escalation point for mobile device issues.
Work with Endpoint/Mobility team members to ensure timely resolution of support tickets and service requests.
Identify areas for service delivery workflow and business process improvements.
Participate in an on-call rotation with mobility and endpoint management engineers.
Participate in IT Service Management processes.
Qualifications
KNOWLEDGE AND SKILLS:
EDUCATION: Bachelor's degree or relevant experience
YEARS OF EXPERIENCE: Minimum 7yrs experience supporting mobile devices in a multi-site, enterprise environment. Minimum 3+ years in a team leadership role.
REQUIRED SKILLS AND KNOWLEDGE:
Excellent knowledge/experience with mobile devices/operating systems (iPhone/iPad, Android)
Excellent knowledge/experience with Mobile Device Management solutions (Jamf, Workspace ONE, Intune)
Expert knowledge of computer or network systems hardware and software
Great communication skills (verbal & written) to work with novice to advanced users and in communicating technical concepts/information
Experience with technical documentation and the creation of technical documentation
Demonstrated mentoring and coaching skills
Intermediate knowledge of project management methodology
