Patient Navigator- RN - Main Womens Health Service Line - Full Time - Days

Job Description

The primary goals of the Patient Navigator role are to: (1) seamlessly connect patients to the services and resources they need for themselves and those they care for, (2) improve patient experience and outcomes; (3) support, educate, guide and empower the patient / family; (3) bridge gaps in communication and promote timely transition between service providers along the healthcare continuum; (4) remove barriers to care and minimize fragmentation of care for the patient / family; (5) provide a consistent contact person and advocate for the patient / family, in order to improve the experience, satisfaction and to build brand loyalty and (6) promote TCHHN services and resources in the community.

Responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES

Access Resource

• Direct access to consumers. Positioned as the "expert", available to help guide patients through their healthcare needs via phone or email.
• Provide recommendations on additional services/resource/content TCH needs based on engagement with consumers
• Social media- connect with relevant groups and organizations as an available healthcare resource.

Work in coordination with other service lines/nurse navigators for streamlined access and scheduling. Proactive outreach for process optimization and to build continuity across service lines.

• Work with patients to reduce delays in scheduling services within the network and participate in efforts to streamline ease of patient access
• Community outreach such as providing education at Health Fairs, church groups, etc.
• Uses technologies (e.g., EMR, TCH App, etc.) to enhance communication among patients and health care providers.
• Support navigation needs of Optum Health and maternity COE clients

Support additional initiatives:

• Focus, support and lead efforts through partnerships with Cradle Cincinnati, The Health Collaborative, Queens Village, and Mama Certified to improve healthcare quality and equity.
• Ongoing education and research to stay up to date on the CMS Maternal Opioid Misuse (MOM) model and multi-pronged strategy to ensure TCH approach is in alignment.
• Work in alignment with OBGYN team approach to assist women with comprehensive substance use issues in need of additional support and care navigation.

Leadership -

Assists the Service Line Leadership Team with planning, implementing, and evaluating outcome studies, projects, and research related to work on women's horizontal.

Demonstrates leadership skills such as the ability to motivate, educate, delegate, and mentor peers and other members of the healthcare team while effectively managing the care of patients and family members.

Report outcomes of Patient Navigation program to appropriate leaders and team members, including progress on key metrics:

• Increase in new patients to the network
• Increase in cross promotion of patients across the network (current patients to new services/specialties)

Professional Development -

• Identifies own learning needs based on job expectations
• Assumes responsibility and accountability for own professional growth and development.
• Attends educational offerings that promote professional development.
• Supports self and peers in professional growth and development utilizing resources and opportunities within and outside of The Christ Hospital. Acts as a resource, educator and preceptor for staff and nursing students.
• Completes all educational, requirements to maintain competency related to specific population of patient and/or regulatory agencies (HealthStream education 100% on-time completion and attendance for annual education day). Submits required tests and paperwork in a timely manner without management interventions.
• Participate in self and peer review activities to include the positive recognition of peers and staff on a regular basis.
• Prepares for certification related to Patient Navigation and/ or specific patient population, when eligible.
• Participates in chosen / relevant professional organizations, conferences and research, as appropriate.
• Evaluates nurse-sensitive outcomes and participates in performance improvement initiatives.
• Participation in research activities is encouraged.

Productivity -

Understands factors related to cost and effective outcomes when planning and implementing patient care.

• Prioritizes and completes work assignments within allotted time.
• Initiates care in a timely manner, manages workload effectively.
• Understands and maintains awareness of fiscal responsibility by utilizing staff, time, equipment, and supplies appropriately.

FINANCIAL IMPACT AND RESPONSIBILITIES:

This position will track incoming new patients and referrals of existing patients, providing data to be tied back to revenue generation.

Qualifications

EDUCATION: Graduate of an accredited school of nursing. BSN required.

YEARS OF EXPERIENCE: At least 2 years specialty nursing experience is required

REQUIRED SKILLS AND KNOWLEDGE:

The RN will:

• demonstrate the knowledge, abilities, and skills to provide age and culturally specific patient care and education;
• demonstrate effective verbal and written communication skills and interpersonal skills with peers, physicians, patients, families, and team members;
• must be comfortable with public speaking and being featured in online and print promotions
• use appropriate channels of communication;
• maintain patient / family confidentiality (HIPPA);
• demonstrate ability to prioritize and perform multiple tasks;
• be highly self-motivated, flexible and creative, with strong leadership and presentation skills;
• demonstrate critical thinking with problem resolution;
• maintain competence and demonstrate evidence of continuing professional growth.
• demonstrate the ability to accept and implement change;
• demonstrate the ability to work and function independently in a variety of settings, including culturally diverse settings.

LICENSES & CERTIFICATIONS :

• The RN holds a current licensure to practice nursing in Ohio.
• Membership in professional organizations is desirable.
• BLS certification is required prior to patient contact.