Digital Technology Analyst - IT Business Solutions - CBO - Full Time - Days

Job Description

The Digital Technology Analyst plays a key role in supporting, enhancing, and maintaining a suite of digital platforms and tools that elevate the consumer experience and enable communication, collaboration, and operational efficiency across the organization. This includes select consumer- facing applications in marketing technology (MarTech), telehealth, and digital communications as well as internal tools such as the intranet and workflow solutions built on the Microsoft technology stack (e.g., SharePoint Online, Microsoft 365, Power Platform).



This role blends business analysis with hands-on technical implementation and support. The analyst partners closely with departments such as Marketing & Internal Communications, Human Resources, Enterprise Project Management Office and Information Technology, while collaborating with stakeholders across the organization. As a service owner for assigned tools and platforms, the analyst is responsible for ensuring reliability, performance, usability, and alignment with organizational goals.

Responsibilities

• Collaborate with business stakeholders and end users to understand needs, analyze business processes, and translate them into actionable technical requirements and solutions.
• Analyze and document current-state and future-state workflows to inform proper system configuration and solution design.
• Support the development, integration, testing, and maintenance of digital platforms and tools, ensuring alignment with best practices and industry standards.
• Assist in administrating and supporting the intranet platform (e.g., SharePoint Online), including content management, permission settings, and platform customizations.
• Implement and maintain tools, forms, workflows, and dashboards using Microsoft Power Platform, SharePoint, and other technologies.
• Identify and recommend enhancements to improve usability, performance, user experience, and alignment with organizational goals.
• Troubleshoot and resolve technical issues in a timely and effective manner, and proactively monitor system performance to ensure high availability and reliability.
• Implement and support digital security measures to protect organizational data and maintain regulatory compliance.
• Develop and maintain technical documentation including but not limited to system configurations, feature enhancements, technical changes, and workflow/process diagrams and modifications, and knowledgebase articles.
• Create and deliver application-specific training materials, including knowledgebase articles and user guides, and provide training to IT staff and end users as appropriate.
• Coordinate and contribute to testing efforts for new implementations and platform upgrades.
• Participate in cross-functional project teams by contributing systems knowledge, attending project meetings, and supporting planning, preparation, and communication efforts.

Qualifications

KNOWLEDGE AND SKILLS:

In the sections below, please minimum education/training (degrees, certifications, and licenses) necessary to enter the job. Provide the minimum job-related, and industry experience necessary to enter the job. Be specific about what qualifications/skills are required to handle the responsibilities of the job.

EDUCATION:

YEARS OF EXPERIENCE

• Bachelor's degree or equivalent working experience.

• 3+ years of experience in a technical analyst or digital technology role supporting web platforms and/or digital tools.

REQUIRED SKILLS AND KNOWLEDGE:

Required:

• Excellent written and verbal communication skills; able to interact effectively with both technical and non-technical audiences
• Strong attention to detail and strong documentation skills.
• Ability to break complex and complicated issues down to root causes.
• Strong analytical and problem-solving skills.
• Demonstrated ability to manage multiple priorities and deliver results on time.
• Able to adapt to changing business and project priorities.
• Ability to work independently and as part of a cross-functional team.
• Customer service orientation with a focus on stakeholder satisfaction and continuous improvement.

Preferred:

• Experience supporting intranet platforms (especially SharePoint Online) and Microsoft 365 applications strongly preferred.
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Viva is strongly preferred.
• Experience supporting technology in a healthcare setting.
• Familiarity with HTML/CSS and JavaScript.
• Experience with Optimizely CMS, Twilio, or telehealth platforms.
• Experience working with products that integrate with Epic, particularly products leveraging the MyChart and/or App Orchard web services.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

Other Credentials Required or Preferred: NONE